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Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

A. DEFINITIONS

For the purpose of these Terms of Service (“TOS”):

  • "Client", "User", or "You" refers to any individual accessing or using the services of Disha Mental Health and Wellness through the website www.dishatolife.org (“Website”).

  • "Client Data" refers to personal details, documents, and information submitted by You when creating an account or using any service on the Website.

  • "Privacy Policy" refers to the Privacy Policy available at www.dishatolife.org/privacy.

  • "Website" refers to www.dishatolife.org, the official online service platform of Disha Mental Health and Wellness.

  • "Disha", "We", "Us", "Our", or "The Organisation" refers to Disha Mental Health and Wellness, a registered mental health service provider with its principal place of business in Indore, Madhya Pradesh, India, including its authorized employees, counsellors, and affiliates.

  • "Services" refers to psychological counselling, therapy sessions, workshops, and wellness programs provided by Disha through the Website, both online and offline.

B. INTERPRETATION

This document, together with the Privacy Policy, Refund Policy, and any other policies or disclaimers available on the Website, collectively constitute the “Agreement” between You and Disha Mental Health and Wellness.

If You access the Website via a mobile device or app, this Agreement shall apply equally to that use.

1. THE WEBSITE

1.1 Users

The Website is open to all users seeking emotional wellness and counselling services. Some features may be restricted to registered users with valid accounts.

1.2 Services Offered

  • Access to professional counsellors and psychologists through secure online sessions.

  • Ability to schedule in-person sessions at Disha centres.

  • Wellness blogs, self-help resources, and mental health education materials.

  • Secure payment gateways for booking and availing services.

  • Confidential communication channels with assigned counsellors.

1.3 Content Categories

  • User Content: Questions, feedback, or communication submitted by Users.

  • Counsellor Content: Information, advice, or educational material shared by counsellors.

  • Disha Content: Proprietary content developed or commissioned by Disha Mental Health and Wellness.

2. USE OF THE WEBSITE

  • You agree to use the Website only for lawful and personal wellness-related purposes.

  • You must not upload or transmit any harmful, unlawful, or misleading content.

  • You must not copy, scrape, or use automated means to extract Website data.

  • You agree not to misuse or exploit the Website content for commercial or promotional use without written consent from Disha.​
     

Communication

By using the Website, you consent to receive communications from Disha, including SMS, WhatsApp, or email notifications about sessions, appointments, and updates.

3. ROLE OF DISHA MENTAL HEALTH AND WELLNESS

  • Disha acts as a facilitator of professional mental health and counselling services.

  • Counselling is provided by qualified professionals; however, Disha does not provide psychiatric treatment or emergency crisis intervention.

  • Disha does not offer services to individuals experiencing suicidal thoughts or psychotic disorders.

  • The Website is not a suicide helpline. If you are in crisis or thinking of self-harm, please contact your nearest emergency service or suicide helpline (e.g., AASRA Helpline: 91-9820466726).

  • Disha is an intermediary platform and not liable for the independent advice or professional judgment of any counsellor.

4. INTELLECTUAL PROPERTY

All content on this Website, including text, images, designs, and graphics, is the intellectual property of Disha Mental Health and Wellness. You may view, download, or print materials only for your personal and non-commercial use.
Reproduction, distribution, or modification without prior written consent is prohibited.

5. PERSONAL INFORMATION

  • Disha collects and stores your personal information in accordance with its Privacy Policy.

  • By creating an account or using our services, you consent to the collection and processing of your personal data.

  • While Disha implements industry-standard security measures, it cannot guarantee complete protection from unauthorised access.

  • You share information at your own discretion and risk.

6. DISCLAIMERS

  • Counselling services provided through this Website are for emotional wellness support and not a substitute for medical treatment or psychiatric care.

  • Disha and its counsellors do not diagnose, prescribe medication, or provide medical opinions.

  • Information shared on blogs, resources, or responses from counsellors is for educational purposes only.

  • Disha is not responsible for any decisions or actions taken by users based on such information.

  • Any interaction between a user and a counsellor is a private professional relationship, and Disha is not liable for the conduct of either party.

7. LIMITATION OF LIABILITY

  • To the maximum extent permitted by law:

  • Disha shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the use of the Website or Services.

  • Disha’s total liability shall be limited to the amount paid by you for the service in question.

8. REPRESENTATIONS AND WARRANTIES

  • By using this Website, you confirm that:

  • You are at least 18 years old.

  • The information you provide is accurate and truthful.

  • You will not use the Website for unlawful, offensive, or harmful activities.

  • You will not upload or transmit viruses, defamatory, obscene, or infringing materials.

9. INDEMNIFICATION

You agree to indemnify and hold harmless Disha Mental Health and Wellness, its employees, counsellors, and affiliates from any losses, damages, or legal claims arising from your misuse of the Website or violation of this Agreement.

10. TERMINATION

Disha reserves the right to suspend or terminate your account if you:

  • Violate these Terms or applicable laws.

  • Engage in abusive or inappropriate behavior toward counsellors or staff.

  • Misuse the platform for non-wellness-related purposes.

Upon termination, your access to services and stored data may be revoked.

11. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.

12. MODIFICATIONS

Disha reserves the right to modify or update these Terms at any time. Updates will be reflected on this page, and continued use of the Website constitutes your acceptance of any revisions.

13. ARBITRATION

Any disputes arising out of or relating to this Agreement shall be settled through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, conducted in Indore, in the English language.
The arbitrator’s decision shall be final and binding on both parties.

14. CONTACT US

For any queries, concerns, or feedback, please get in touch with us at:
📧 dishatolife@gmail.com
🌐 www.dishatolife.org
📍 Disha Mental Health and Wellness, Indore, Madhya Pradesh, India

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